Being a best value furniture store in Australia, we are always committed towards customer satisfaction. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. In case you are in need of returning or exchanging the product purchased from our store, we are always happy to assist you with the set of our returns policy as under:
First and foremost, you will require a proof of purchase from our store, Easy Home World in order to initiate the process for Refund or Exchange. As a proof of purchase you can have the Tax Invoice or the Receipt provided during the delivery on online purchase.
In order to initiate the Refund or Exchange claim please provide the proof of purchase disclosing the reason of refund or exchange. We will then assess your claim to determine the nature of issue and proceed with it accordingly.
In case of returns, please make sure that the furniture is not damaged after you have received it. The refunds will generally be paid to the customer whose details were provided during the purchase. The refunds will be made using the original payment method. PayPal refunds will be usually processed within 24 hours.
In case of exchange, we are always here to assist you to make a better purchase of the furniture from Easy Home World. But you will be responsible for all the transportation costs that might occur during the exchange. For exchange of the furniture with the ones available at our store, contact us with the proof of purchase along with the furniture you are planning to exchange with. We shall then deliver you the new furniture once we receive the furniture that you return to us.